Social media transparency, and how being your true self is your most powerful branding tactic. But just how open and honest should you be when it comes to sharing your story on social media or your website? Do you want to spill the beans on your whole life?
Pat Flynn and Jon Lee Dumas are notorious for their social media transparency, even going so far as to post monthly income statements. You might argue that when you’re making the kind of bank they do (6+ figures each month) it’s easy to share—perhaps even inspirational to your audience. But it might also be off-putting to some, since talking about money is often seen as vulgar. In this case, though, it works to attract the exact audience they are after. Others will find other mentors and that is, after all, the point of marketing.
Transparency comes in other forms as well. Struggles with alcoholism, depression, cancer and other health concerns are commonly shared. Stories of marriage and relationship triumphs (and tragedies) are told. Even spats between competing businesses aren’t off limits for some marketers.
That doesn’t mean, though, that you have to be frank and honest about all areas of your life and business. With a little forethought and planning, you can keep certain aspects of your story private.
Watch Your Social Media Profiles
Here’s where a lot of business owners falter, especially when it comes to Facebook. You have your personal profile, to which you invite friends and family, and your business page, where you talk, well, business.
But there will inevitably be some overlap. Colleagues will slowly filter into your personal timeline, and you into theirs. Pretty soon, your business people are hearing all about your latest bout with the flu and that snarky thing your mother in law said yesterday. Too much? Maybe. It often is for me and then I tend to click the unfollow button. I run the risk of not seeing something deemed important, but it’s often a worthwhile trade-off for me.
When it comes to your social media sharing, it’s important to pay close attention to not only what you say, but who you’re saying it to. Using privacy settings, contact lists, and even limiting who you “friend” can help maintain your privacy while still being transparent about your business offerings.
Remember, the Internet is Forever
While privacy settings can help, a better way to keep your personal business away from prying eyes is to simply not post it at all. Think of every blog post, Tweet, Facebook status update and Instagram pic as a billboard. If you wouldn’t post it on the side of the highway for all who pass to read it, don’t put it online either. The chance that it will “leak” (despite your best efforts) is great, and once it’s out there, you will not ever get it back.
So think twice about those nasty replies, intimate details, and other confidential information. You just never know who might be reading, and they will affect your brand image.
The bottom line? Know your audience and know yourself. If you’re not comfortable sharing certain aspects of your life and business, chances are they won’t be comfortable hearing about it, either. It’s okay to maintain some privacy, even in this transparent world of online marketing. Really.
Great post!! And definitely something we as bloggers need to ask ourselves often!!
Really great read.
I think it’s important to remind people of the potential dangers of social media. Especially as it can be a little overwhelming when starting out. I think you explained it well and I enjoyed reading
Really important to read your client and make sure all your interactions are congruent with the people you’re serving.
You nailed it with “know your audience” it’s the central principle of any arm of marketing. Really good post. Thank you for sharing!
Jessica || Cubicle Chic
Yes, knowing your audience is crucial to so many spokes of the wheel.